- Introduction CSA Homecare (“Company,” “we,” “our,” or “us”) values your privacy. This Privacy Policy outlines how we collect, use, protect, and disclose your personal information when you interact with our services.
- Information We Collect We may collect the following types of information:
- Personal Information: Name, address, phone number, email, date of birth, and emergency contact details.
- Health Information: Medical history, care plans, treatment records, and related health data.
- Payment Information: Billing details, insurance information, and payment methods.
- Employment Information: If applicable, job application details, background checks, and employment history.
- Usage Data: Information collected through our website, including IP addresses and browsing behavior.
- How We Use Your Information We use the collected information to:
- Provide and manage homecare services.
- Communicate with clients, caregivers, and authorized representatives.
- Process billing and insurance claims.
- Ensure compliance with legal and regulatory requirements.
- Improve our services and customer experience.
- Conduct internal audits and quality assessments.
- How We Protect Your Information We implement appropriate technical and organizational measures to safeguard your personal information against unauthorized access, disclosure, or misuse.
- Information Sharing and Disclosure We do not sell or rent personal information. However, we may share information:
- With authorized family members or legal representatives.
- With healthcare providers involved in the client’s care.
- With insurance companies for claims processing.
- When required by law or legal proceedings.
- Your Rights and Choices You have the right to:
- Access, update, or correct your personal information.
- Request the deletion of your information, subject to legal obligations.
- Restrict or object to the processing of your information.
- Withdraw consent where applicable.
- Retention of Information We retain personal information as long as necessary to fulfill service obligations, comply with legal requirements, and resolve disputes.
- Third-Party Links and Services Our website or services may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.
- Updates to This Privacy Policy We may update this policy periodically. Changes will be posted on our website with the revised effective date.
- Contact Us For questions or concerns about this Privacy Policy, please contact us at: 678-347-1853 or hrdept@csahomecare.com
Sharing of Personal Information:
We do not share, sell, or disclose your personal information or mobile opt-in data to third parties without your explicit consent, except where required by law. Your information is kept confidential and used solely for the purposes you have agreed to. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with third parties. Text messaging opt-in data is not being shared with third parties.
Opting Out of Text Messages:
You have the right to opt out of receiving text messages from CSA Healthcare Professionals at any time. To opt-out, you can reply “STOP” to any text message you receive from us.
Consent and Opt-In:
By providing your phone number and opting in to receive text messages, you consent to the collection and use of your personal information as described in this policy. We ensure that your consent is obtained explicitly and that you are informed about the types of messages you will receive.
